FREE SHIPPING

Free shipping promotions apply in the United States only (except Hawaii, Alaska, Puerto Rico and the Virgin Islands). Free shipping will be automatically added to your cart and processed by USPS Parcel Select Ground or UPS Ground. 

SHIPMENT PROCESSING TIME

All orders placed before 4:00 PM (CT) Mon-Fri are shipped the same day. Orders placed after 4:00 PM (CT) will be shipped the following day. Orders are not shipped or delivered on weekends or holidays. If you have large amounts of gifts being shipped at one time, please give us a few days advance notice before the needed shipment date. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

TerraMar Imports ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

CANADIAN SHIPPING POLICY

TerraMar Imports only ships non-perishable products to Canada. Perishable products are excluded. Exceptions apply, please contact marketing@terramarimports.com for more information. 

 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

DAMAGES

TerraMar Imports is committed to deliver orders in perfect conditions, however, we understand that damages can happen during transit. If your order is damaged, we ask you to please contact us at marketing@terramarimports.com. You will be asked to provide your order number and pictures of the damage product(s) so that we can assess the situation and prevent it from happening in the future. 

 

RETURNS POLICY

We are committed to offering you the highest level of satisfaction. If your order arrived broken or damaged, please send us an email at info@terramarimports.com with your order number and request. Our Customer Service team will promptly assist you via email or phone (+1 281-501-0288) during office hours. We kindly ask for a picture of the damaged product to assess the situation and prevent it from happening in the future.

To initiate a return or exchange, please send an email to info@terramarimports.com with your requestRefunds or exchanges will not be issued for unauthorized returns. You have 30 days after your order arrives to email us to begin the return.

 

QUESTIONS?

We love hearing from our valued customers! Call us at 281-501-0288 or email admin@terramarimports.com